Every once and awhile I write about my experiences with customer service, I tend to share more bad stories than good, but today I have good story. This past week has been a blur for me but thats a good thing I think. July 1st was Canada’s 143rd Birthday and every year there is a…
Something is terribly wrong with the business world at large don’t you think? I mean, customer service is still failing and businesses and their owners don’t seem to care! Yes some get it and are doing something about it, but lets be honest here, have you seen a grand scale change of mind and heart…
Technology is growing at an exponential rate; we truly have no way of keeping up via traditional means when it comes to tracking. Organizations struggle to stay focused, struggle to maintain, and struggle to provide systems and services that meet their business objectives. The shift in how business gets done is making it more and…