We will have to unlearn much of what we understand about I.T. Strategic Planning, the landscape is a never ending body of movement, change and definition, static rules are no longer useful. Much of what we know is in the control model, we build closed systems to protect data and deflect those who wish see it. In [...]
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Technology is growing at an exponential rate; we truly have no way of keeping up via traditional means when it comes to tracking. Organizations struggle to stay focused, struggle to maintain, and struggle to provide systems and services that meet their business objectives. The shift in how business gets done is making it more and [...]
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Tags: CIO, Communication, Customer, Customer Service, Customer Support, Filtering Content, Future, I.T., Information Technology, Internet, Listening, Michael Gerber, Organizations, Profits, Reputation, Social Capital, Social Media, Success, Support, Technology, Virtualization