I came away from a business meeting today and I couldn’t stop shaking my head, it seems business owners just can’t see past the next project or payroll deadline. Yes payroll is important, but only looking two weeks out seems like a bad strategy to me, call me crazy. The other funny thing I find with business owners is, they love to be social, take you out lunch, buy coffee and go to business conferences. But why can’t they see there business as social, leveraging their current base of customers through social networks. It seems the “social” part is only something they do personally rather than letting their business be open and social.

Being a social business means you are listening to, interacting with, and letting the conversation be the sell for your business. I understand that scares the day lights out of business owners but, imagine what might happen if you let your client base communicate with you in a more intimate way. Being a social business means you are open and transparent, collaborating instead of dominating, making it easy for your customers to do business with you without the controlling red tape. Giving them simple and easy ways to make payment, providing packaging that’s attention getting and making sure the interface is appealing and easy to navigate. Sounds simple enough doesn’t it, then why isn’t it happening with more regularity?

If you ask a business owner if their customers are the most important part of their business, what do you think they would say? I bet they pat their backs raw with a glowing report on how they support and give their customers the best service. But if you gave the customer an opportunity to answer that question would it be the same glowing review? Allowing your customers to express themselves, and share their experiences in dealing with your brand (you) is a scary thing isn’t it, why? You don’t really believe that you are giving the best service and providing the best products, thats why. If you did you would let your customers speak for you, it’s called word of mouth, and that’s at the very center of what a social business is.

The more digital we get, the more it’s about the experience with a brand, then asking the very people that had that experience, what they thought and how they felt about dealing with you. This is where the trust begins to show itself, if your customers trust your brand and service, you get a good grade, but if not…..

The truth is, business owners have to make a paradigm shift, we are in a connected world and getting more connected each and every day. A connected and networked audience is dramatically different than the audience you used to be able to control. The control mechanism is breaking apart and business owners don’t know how to deal with that problem. You cannot control a connected audience, pure and simple. Why? People are re-grouping on the fly that’s why, they are fickle and always on the move. To keep them you have to do something special, create a magnetic brand that builds attraction and trust, then you can turn that attraction into a transaction.

Business owners think about this, the more in control we (you) are, the more out of touch we become with our customers. Don’t just be a business, be a social business and get connected with them.

So is your business just a business, or is it a social business? If you don’t know or would like to learn what that might look like for your business, attend my workshop April 30th. Send me an e-mail for details and to reserve a seat: owen@owengreaves.com

Social Media = The Open & Free Business Model – Workshop

Book your seat NOW – 1^st Come 1^st Serve – ONLY 20 10 Seats available!

How to give your content away and generate revenue!

This mini workshop is being held in Abbotsford, B.C., and will touch on three primary areas:

TRENDS

We’ll look at trends and what’s happening around the world, and how these trends will impact your business online & off. Today there are 1.7 Billion people on the Internet, in the next 3 – 5 years that number will be 5 Billion. How will you get their attention?

THE OPEN & FREE BUSINESS MODEL

This is not a skill set, it’s a paradigm shift and this shift is painful, I’ll layout why and what this model might look like for your business, I’ll also show examples of how businesses are using this model. We’ll talk about Content, Social Media Strategies and tools.

BREAKOUT SESSION

By the time we get to this section, you’ll already have some new creative ideas, and ways to increase revenue. We’ll work through how you can build & implement your ideas with your staff.

When the workshop is over you will have a much better view of what’s coming, a framework to help you adapt, plus you will have a simple step by step approach for implementing new revenue streams.

The workshop will be held on April 30^th, Noon – 4PM and it’s just $100. There are only 10 seats available and are on a 1^st come 1^st serve basis.

To reserve your seat please reply ASAP by e-mail at owen@owengreaves.com for all the details, DO IT NOW!

The world is coming, and I look forward to helping you get ready.

Owen Greaves Consulting

http://blog.owengreaves.com

This is yet another example of how companies should go after new money, using traditional media tools and Social Media as the primary tools. Not every business can afford to do this but you can scale it to fit your budget if you get creative enough. Getting new customers is what it’s all about, I’m willing to venture that Dominos won new customers because they went out and made Dominos fun.

Watch the video at  PizzaHoldouts.com and then think of ways you could generate new money from your existing product or service. While you’re there, be sure to follow them on Twitter & FaceBook, you can even order a Pizza!

Ronda Payne

Social Media & Sanity

I’m a writer. Let me rephrase that: I’m a writer and an extrovert. See the problem? I’m an extrovert, passionate about my introverted occupation. So, I built a network through social media to keep me sane.

Not long before taking the freelancing plunge, I created a profile on FaceBook. Friends said it was great to stay in touch, but I mostly used it for games. I’d heard of Twitter but, I couldn’t understand the point. Who cared that I’d just had sushi for lunch?

Within a few months of going out on my own, I began feeling isolated. I missed the ability to shout out my office door and get a reply more significant than the dog poking her head in.

I embraced Twitter. I started ‘following’ local ‘Tweeps’ and other writers. I began to see the point. It was a shout out the office door, a connection with others who were shouting out their office doors. I dropped the games on FaceBook and began status updates and interacting with my ‘friends’.

FaceBook is primarily personal, but sometimes I share with work contacts – it’s relaxed and less tactical. Twitter is more work-related, but I do occasionally mention that I’m going out for sushi for lunch!

Sure, I fell into the ‘time-suck’ trap, then, I got a grip – I check FaceBook in the morning when I start my day, or I’ll pop in if someone sends a note. Twitter, I limit to browsing recent tweets and ‘tweeting back’. I do this only when I take a break to avoid constantly checking in. I don’t scan through pages of tweets – because, like the office door, it’s a moment. It’s okay to miss what someone has shouted out.

Social media has become a manageable, necessary part of my business life and, although I’m on other sites, Twitter and FaceBook are my mainstays. There are people there I look forward to seeing and if I’m facing a challenge, or want to share, I shout out my office door to them.

Sometimes I get an answer, sometimes I don’t. The point is that I can seek out advice from the network I’ve built and know that there are people on Twitter and FaceBook who respond when they can.

While social media is a business tool that allows me to connect with others and discuss work issues, for this extrovert, being able to shout out my office door is a tool to staying sane.

Ronda Payne

I can’t help but wonder what blogging will look like in 5 years, blogs for the most part are static and becoming integrated with Social Media Tools. There’s only 1.7 Billion people on the net and over 235 Million Blogs out there. Projections clearly reflect that over the next 3 – 5 years 5 Billion people will be on the Internet. Will Blogging be the primary platform? I don’t think so, everything is going more and more mobile, on the go.

Will there be a place for blogs? Will there be a need to for content to be new and fresh multiple times a day? The money won’t be the content, it will be in the filtering and curation of content produced. More products or systems will be invented to manage all this data, data will be connected to data, there will be a huge need for filtering.

There is much to do, and it will be interesting to see how things scale as the rise in Internet users climbs to 5 Billion. How will it impact your business? How will it impact your blog? How will we rise above the noise we can’t rise above now? The answers are forth coming, but we haven’t figured them out yet. We better hurry, time is running short. Will this blog even show up on the radar screen, it barely does now! So many questions and so many unanswered. We spend hours a day working on our blogs thinking it will look and feel the same years down the road. But I can help but wonder, what will blogs look like in 5 years?

Back in 1994 the world was on fire for the World Wide Web, thinking then that we have finally found something that was going to change the way we worked and lived. Well, that’s partly true, we can do things we couldn’t do before, but it also didn’t save us time on a personal level. Technology merely allowed us to get more done in a day, we’re still working ridiculous hours each week. What happened, we didn’t see the crash that was coming. Today everyone is embracing Social Media as if it was 1994 all over again, bragging about those organizations that have embraced this environment and are having success. Many think that they have figured it out and will be the example for the rest of us. I believe we are wrong yet once again.

I’m 52 years old, allot has changed in my lifetime alone, Microsoft was birthed the year I graduated, 1975. I remember the introduction of Texas Instruments first handheld calculator, it was clunky and huge just like the first cell phones. Tape recording machines were as big as a suit case, 10 1/2 inch reels of tape spun forever. In the last 5 years, we have almost connected every person in North America via the Internet, 340 Million people use the Internet on this Continent. It’s amazing isn’t it, and yet we still don’t see what’s coming.

In the past 5 years Social Media has made it’s presence known, early adopters tried to tell us about it but we didn’t have time for it. Now we live on FaceBook and others like it, we can connect and talk with anyone who shows up. This phenomenon is also creating challenges for the Corporate world, we are moving away from a business model of control, that scares the daylights out of them. Control implies order, out of control means KAOS!

Today there are 1.7 Billion people on the Internet, that’s 25.6 % of the worlds population. Google is planning to send up 16 Satellites to provide free Internet access to parts of the world not connected today. Imagine if you will, if in the next 3 – 5 years, we were to have 5 Billion people connected on the Internet. How will the Internet look to you then, how are you using it now, will you change what you are doing, and how will we handle the problem of bandwidth? Imagine a day when Internet access is free, or covered in your property taxes. Have you spent time looking ahead, I do, and I can tell you, The world is coming, are you ready, will you be ready?

The Internet is moving away from computers as we know them, everything is going mobile, wireless handheld devices, and in the near future you will spend most of your time in Virtual Reality. The way we do business is changing yet once again, where a conversation is the sell, not the product or service. We are moving into a way of work where collaboration is required to build anything, we will coordinate and cultivate, we will change the way we organize our work. This broadband culture, click to get, access will come before ownership, the value of money will have to be re-determined and so on. We are slowly moving to an Open & Free Business Model, this will be a painful shift, it means the opposite of what we are doing now for the most part. Attention will be the new currency. Trust will be everything.

The World is Coming, Will You Be ready?

I know you sit in front of the TV shaking your head over some of what you see and hear, the media has you, like a splinter in your mind, driving you mad. You know something isn’t right but you can’t stop yourself from wondering what’s so terribly wrong. You know you’re being sold but you can’t help but think everything that is presented before you is a good idea and you must have it. It baffles the mind how easily lead we are as a people, how we just bite the cheese in the trap like the mouse.

We wait for and anticipate the big announcements from some of these huge companies as if they were the Messiah! Silicon Valley can’t wait to tease you with another great technology company making the leap from nobody to something larger than life. It’s everywhere, you can’t escape it, the media has us in the palm of their hands. The Media has you, we are all sheep!

The much anticipated announcement by Apple is a prime example of how the whole world stopped, stood up and paid attention to the moment Apple unvieled the iPad. And now we are inundated with reviews, critics, a bazillion blog posts about what’s good and what’s bad about the iPad. Yes, Apple has developed a new product but why are we so hooked on what happens when the rest of the world is struggling, trying to recover from earth quakes and famine. How is it that we can be distracted by something as trivial as an iPad over these other disasters? I’m already tired of hearing about Apple’s iPad, everyone is trying to break the stories.

It’s simple realy, the Media has us all, the chain around the neck being yanked when they need your attention. It’s attention space selling here on the Internet, TV and what have you. That’s the future of who we will be come, attention freaks trying to make a name for ourselves, building a brand, but we still don’t get it, we can’t keep marketing on the Internet by yelling. We pay attention to Apple because we trust their products and services, we pay attention to Microsoft because we trust their products. The challenge is that it’s not free, it’s time consuming and it distracts us from whats important, the tools are not more important than our lives.

What I’m learning from all of this is, there are fewer visionaries and leaders than there are followers, everyone wants to be out front. The 15 minutes of fame the world is selling you is misleading and unhealthy for most of us. This probably won’t change but, the visionaries will see you and take advantage of your vanity as they do today. I know I’m coming off synical, I’m just trying spread some sanity and help you stay focused on what’s truly important.

The world is changing faster than we can possible imagine, we can’t keep up, some of us sheep will slaughtered in the progress and some of us will become famous sheep. The world of free content, freedom of speach, the freedom to be who we are not will transform business, transform the way we do business and how we continue to function in a connected world. We must move into a place where we are not trapped by the media and big business, we must begin to believe in the impossible, what we can not see yet. Look past the iPad, look past Social Media, look past how to make money blogging, stop and look at how we are moving to an unlimited world.

We must become truly revolutionary, revolution is adopting new behaviour. The things we focus on today must change that behaviour, we must break away from old thinking, we must break away from media as we know it or we will continue to be sheep lead astray. Those who figure out that paying with attention is the new advertising will find themselves out in front of the masses. It’s advertising not @vertising!

The Cloud is where the money is, free content is the new content model, we have to figure out how to monetize around it no matter what the media tells you. Break from old methodology, learn to unlearn, look at new trends that are hard to adopt, look at Social Networking, Content Services, Communication, Money and eLearning. But look with fresh eyes and new thinking. Think about who controls what, who the gate keepers are and which ones we have to remove in the world of free. We are entiring into a world where we all will be mobile, everything will be in handheld devices and everything is and will be on the Cloud.

We are constantly being sold down the river, told a story, distracted by what’s important in life, media must change and you must help re-shape it, re-write the books on copyright to usage rights, develop new ways to monetize around your brand, product or service.  What will the world look like when more than 6% of the worlds population is on the Internet, what happens when countries like China breakout from behind the wall? The winds of change are blowing, are you building a shelter or a windmill?

Media comes to us in many forms, it’s the music industry, it’s newspapers, it’s books, it’s radio, it’s television and now it’s blogs & people. In the end, nothing happens without people, the power is shifting back to the people, the problem is also with the people, how we think and how we act. The new media will be built on trust, are we trustworthy?  The Media’s would have you think you are not smart enough to figure out what they are doing, they talk to you and expect you to follow like sheep. That’s because they are in a state of protectionism, so beware.

The Media has you, we are all sheep!

The Internet is filled with places to get free information, free software, free content, it’s all there for the taking. We can click and get whatever we want right? The Internet is a giant copy machine, we copy everything, imagine what would happen if you took the copy function away, you would lose the the listening function. What would happen then, revolt, maybe the hackers would be the politicians? Pirates would rule the Internet world, how would you stop them or should I say us?

Personally, I think most content should and will end up being free on the Internet, we will figure out how to monetize around that free content, we have no choice, it’s going to happen. There will be wars over intellectual rights, copyrights and royalty fights before it’s all said and done. Access will come before ownership. When we see a threat, we default to protectionism, we should be asking the question, how do we go from copyright to usage rights?

There is so much confusion as to where Social Media is taking us, it’s really reshaping Media to where the new sell is the conversation, the non tangible things matter now more than ever, this is a drastic disruption to old thinking. Why is Social Media so powerful, it’s FREE! You can join any number of Social Networks at no cost, build a following, a brand, and hopefully trust. The best thing is to sell something different like, convenience, experience and trust, generate demand, create new innovation and maybe even add value to the orginal.

Most Blogs provide free content, some have communities attached to them where you pay a small fee to be part of, they add value to a need, that’s one way of monetizing around your content. If you are going to be in this space, you have to decide if you’re going to compete.

Linus Torvalds released Linux back in 1991, Slackware was the first distro to be released, it’s a free operating system that has spawned a number companies that have figured out how to monetize something around the Open Source code. Open is good, it stirs the creative juices, it brings about innovation, and takes creativity far beyond any closed system has ever dreamed of going.

The power of free is far reaching, provides a platform to build something far greater than any one person, we must collaborate to build anything of true value in this attention space. Do you think FaceBook won’t make money from the free to join social network? Where you can be connected to thousands of people, business contacts, business owners at no charge. They will, and it will be astounding how much that will be.

Think of all the things you can get it for free, then think of all the content you can’t get for free, what’s important to you in this circle, that’s what you will pay for. But I can promise you this, if you can get for free, you will, even if it means you have to hunt for it. If you create content of any kind, offer it for free, you will harness the power of your audience. You can’t put content behind walls and generate new money, only in the open can you generate new money, and only then you will see the power of free.

I’m certain this isn’t the first time this title has been used for a Blog Post. One of the most confusing things to most business owners and those not technically savvy is, what exactly is Social Media and how will it help me. Social Media in my humble opinion is seriously misunderstood by most. You can tell by how it’s being used for the most part, you can see the traditional marketers doing their typical advertising outbound push. Hell, even some so called Social Media experts are doing the same thing.

The definition of Social Media taken from the Wiki site:

Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social media uses Internet and web-based technologies to transform broadcast media monologues (one to many) into social media dialogues (many to many). It supports the democratization of knowledge and information, transforming people from content consumers into content producers.

I’m probably going to do a bad job at sharing this but I’m going to give you some things to think about, a list if you will. Let’s take a peek:

1.) Social Media is a very human driven practice.

2.) Social Media can’t be done or driven by a single person.

3.) Social Media is not about technology

4.) Social Media is about sharing

5.) Social Media is a mechanism in which you are tagged

6.) Social Media is about ubiquity

7.) Social Media is a tool for listening

8.) Social Media is not about pushing your product

9.) Social Media is what e-mail used to be

10.) Social Media is not a channel

11.) Social Media can help build trust

12.) Social Media deepens relationships

13.) Social Media is real-time expression

14.) Social Media is not new, it’s just different

This list could go on and on, I would love to hear from and add to this list.

What is Social Media to you?

Something is terribly wrong with the business world at large don’t you think? I mean, customer service is still failing and businesses and their owners don’t seem to care! Yes some get it and are doing something about it, but lets be honest here, have you seen a grand scale change of mind and heart on what customers really want from local businesses?

A while back a shared a couple stories with you, one where Black & Decker failed bigtime in my books, one where SAVE-ON FOODS went way out of their way to make my life easier, and then there was the BEST BUY stupidity. I was out with my oldest son this afternoon, he said hey let’s go to Best Buy! My response, why? He looked at me kind of funny and said what? I said these guys don’t get customer service and I won’t buy from them again. Of course he asked what happened and I shared with him, he said I understand. The stupid thing about this experience is that I got more attention from Best Buy USA online staffers and I never did hear from anyone in Canada at the time of my rant. I did get a Tweet from someone a wekk later but that was it, and that person solved nothing, did nothing and didn’t even ask for details. No nothing, no how can we make this right, sorry you had that problem….NOTHING! I won’t be back, That I can control.

Black & Decker made absolutely no effort to fix their website and or make my experience with them a positive one. SAVE-ON FOODS, they were amazing, well one staff person was (Lorna) , they get my business, that store ONLY gets my business unless I’m out of town.

The oxymoron of all businesses is, they ask for our input, how were we today, how can we be better, make a suggestion and so on. But are they really listening, and if they are, they must be using selective hearing. I rarely see improvement from those businesses that blow it and know about it. So why am I pissed? They don’t get it, and I’m not confident that they will anytime soon. They don’t understand that their clients, their customers want to talk to them, and want to be heard. Don’t they know that their customers want that relationship, want to trust that company, want to have a positive experience with their Brand. I don’t get it, why don’t they want to give us what we really want?

Don’t you know – Your Customers Are Dying To Talk To You!

We can all take a lesson from these experiences, I know you have your own stories to tell but somehow the message is getting lost in translation. Is Social Media that confusing they don’t understand what Social Media is all about, I think it is, orherwise we would see more movement for the better.

Am I over reacting? What do you think?